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SecureIT Services FAQ

Info:
Managed Virus Protection.
Info: Spyware Detection, Removal and Pop-up Blocker.
Info: System and Disk Maintenance.
Info: Monthly E-mail Summary and Online Reporting.
Info: Professional Installation.
Info: Free Technical Support.
Info: SecureIT Services Guarantee.


Info: Managed Virus Protection.
SecureIT+ incorporates anti-virus protection from ClamAV, the winner in a recent head-to-head comparison of threat detection, removal and update

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Info: Spyware Detection, Removal and Pop-up Blocker. Spyware is a general term for a program that secretly monitors your actions.  SecureIT Services uses a three-phase approach to protect your computer from spyware.  Technology is in place to stop spyware from infiltrating your computer, to detect in real time any malicious activity, and to clear up anything that may have been missed by using Spybot Search and Destroy scans.  In addition, SecureIT Services has a fully customizable Internet Explorer pop-up blocker to minimize those annoying pop-up ads and displays, saving both time and bandwidth.

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Info: System and Disk Maintenance.
System and disk maintenance is often one of the most overlooked tasks and is a leading cause of poor performance and instability issues.  SecureIT Services uses Diskeeper Professional to provide ongoing maintenance by optimizing file storage and disk defragmentation for faster PC performance.

One particularly important element of maintaining a secure and reliable computer is staying up to date on critical software patches.  SecureIT Services patch management provides a daily assessment of missing critical patches for Microsoft Operating Systems and automatically applies them after rigorous testing to ensure continued protection.

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Info: Monthly E-mail Summary and Online Reporting.
To increase the value of the service, SecureIT Services has developed a unique online reporting application that allows you to view vital computer protection statistics throughout the life of your subscription.  These detailed reports show you information such as the number of viruses your computer has been protected from and the number of updates that have been applied.  For small business environments and homes with multiple computers, these reports will also show you a roll-up of all your computers so you can see in a single view the protection that you have been provided.

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Info: Professional Installation.
SecureIT Services can be installed via a CD, download, or we offer professional installation for a one time fee of $34.95.  You can call a toll-free number.  Once you give us temporary access to your computer, we can perform a remote installation.  you can sit back and relax while trained SecureIt Plus technicians do the work for you.

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Info: Free Technical Support.
Unlike Norton and McAfee who charge for technical support calls, technical support for SecureIT Services is offered free of charge.

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Info: SecureIT Services Guarantee.
SecureIT Services provides the industry's only guaranteed computer protection.  In fact, if your computer suffers from an Internet-related issue while using SecureIT Services, we will remove the threat or pay to have the machine repaired.*

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*In order to qualify for the guarantee, a user must have incurred the threat on the machine while SecureIT Services was installed.
SecurityCoverage performs a complete PC cleanup during its remote assisted installation process. Only PCs using the remote
assisted installation qualify for the SecurityCoverage Guarantee. SecurityCoverage reserves the right to deny the guarantee claim
if the threat is deemed to be pre-existing or self-inflicted. Maximum remedy is up to $100 to be paid towards the repair of the end
user’s PC. SecurityCoverage, at its sole discretion, will determine when it is appropriate to engage an outside computer repair entity.