TV FAQ
TV Frequently Asked Questions
Can I get Nortex TV with Cable Modem service?
Nortex TV is currently only available to Nortex Lightspeed fiber optic customers.
Can I just buy Nortex TV without Nortex Internet?
Since it’s an app-based video platform, Nortex TV is only available exclusively to Nortex Internet customers.
How does Nortex TV work?
Nortex TV is a full-featured streaming TV app that you download from Apple, Google Play or Amazon and install on a recommended device.
What device do you recommend? Do I have to have a smart TV?
You do not need a smart TV to access Nortex TV. You only need to have a recommended device attached to your TV. A recommended device is one that we are confident in the features, responsiveness, presentation, and usability of the Nortex TV app on that hardware. Other devices may have access to and can play Nortex TV but may not be as feature-rich or as responsive experience as a recommended device. Note: If you choose to watch Nortex TV on a device that isn’t recommended, your viewing experience could be unsatisfactory.
Streaming Stick
- Amazon Fire TV- OS 5+
- Fire TV Stick Gen 2 (2016)
- Basic Edition (2017)
- Fire TV Stick 4K (2018)
- Fire TV Stick (2020), Fire TV Stick Lite (2020)
Streaming Set Top Box (STB)
- Apple TVs with App Store- tvOS 13+
- Apple TV (A1625)
- Apple TV 4K (A1842)
- Android TV- OS 8+
- nVidia- Shield TV
- Xiaomi- Mi Box
- Ematic- Jetstream
- Amazon Fire TV- OS 5
- Android Managed
- Kaon KSTB2020
Smart TV
- Android Smart TV- 1+
- Philips, Sharp, Sony
- Fire TV Edition TV
- Element & Westinghouse – OS 5.2+
- Toshiba & Insignia – OS 6.2+
Smartphones and Tablets
- Android- 9 or newer
- Apple- iOS 13 or newer
Web Browser
- Chrome- Win 49+, OS X 55+
- Internet Explorer- 11+ on Windows 8.1+
- Edge- 13+
- Firefox- 47+
- Safari- 8+ on Mac OS X 10.11+
How do I sign up for Nortex TV?
Simply call Nortex to sign up at 940-759-2251 or visit one of our office locations. Nortex TV doesn’t require a monthly cable box rental or installation. It works over your Nortex Internet connection, so there’s no scheduling or inconvenience of a technician appointment!
How do I get the Nortex TV app?
Search for Nortex TV and download the app from the device’s respective App Store:
• For Amazon devices, go to the Amazon App Store and search for Nortex TV to download for free
• For Android devices, go the Google Play Store and search for Nortex TV to download for free
• For Apple devices, go to the Apple App Store and search for Nortex TV to download for free
You can also watch Nortex TV from your desktop at nortex.tv
Why can't I find the Nortex TV app in the App Store?
Please verify that your device and its version is listed on our recommended device list.
Can I get assistance with installation?
Nortex TV is an app that’s easy to self-install. For support, you can call us at 940-759-2251. If you request to schedule a technician visit, an installation fee may be applied to your account.
How do I get my username and password?
Your username is the email address that you provided us when you subscribed to Nortex TV. The password was set by you when you received the authentication email.
If you forget your password, simply click ‘Forgot Password’ on the sign in page for an email to be generated for you to reset your password. Call 940-759-2251 for more assistance.
How many devices can simultaneously watch Nortex TV?
Nortex TV includes a total of 3 streams meaning you can have 3 streaming devices watching Nortex TV at one time. Additional streams are available for purchase at $2/stream/month.
How many hours of DVR recordings do I get?
Nortex TV includes a total of 100 hours of Cloud DVR storage. Additional hours of Cloud DVR storage are available for purchase 150 Hours at $5; 200 Hours at $8; 300 Hours at $10. Replay TV and Restart TV functions do not use your allotted DVR hours.
What is Restart TV?
Never miss the beginning of a show again! Restart TV lets you start the program you’re watching from the beginning, even if it’s half over! It is available with most channels. The Restart TV function is dependent on network transmission permissions.
What is Replay TV?
Forget to record your favorite show last night? No worries! Replay TV allows you to view the past 72 hours of previously aired programming depending on the availability and permission from each content provider. The Replay TV function is dependent on network transmission permissions.
Can you fast-forward shows with Restart TV or Replay TV?
The fast-forward feature is only available when watching DVR recordings. It is not available when watching live TV or when utilizing Restart TV or Replay TV.
Can I watch TV outside?
Absolutely! As long as your device is connected to your home Wi-fi connection, you can watch it anywhere around your house! Need a stronger signal to a part of your home? Call Nortex at 940-759-2251 for a free analysis of your network and its equipment. Nortex does have Managed Wi-fi services available to help extend or strengthen Wi-fi coverage in your home for as low as $5/month.
Can I access Nortex TV while on-the-go?
When you ARE connected to your Nortex Internet connection, you get access to:
• Full channel lineup
• Cloud DVR Recordings
• Replay TV and Restart TV
• WatchTVEverywhere (WTVE)
When you are NOT connected to Nortex Internet, your access includes:
• Cloud DVR Recordings
• Live Channels Allowed by Network
• WatchTVEverywhere (WTVE)
*With Basic TV subscription, you get access to WatchTVEverywhere (WTVE) for free. WTVE allows you to access your favorite programming through the network’s affiliated app. Click here for more about WTVE.
Does Nortex have recommended streaming devices for purchase?
Nortex has a limited inventory of Amazon Fire TV Sticks. It is highly encouraged that you purchase your streaming devices by ordering through Amazon or visiting a retail store (WalMart, Best Buy etc)
Are parental controls available?
Yes, you can access parental controls in the settings. By enabling parental controls, a PIN is required to play content with TV-MA, R, or NC-17 ratings.
What if I get an error that all streams are being used?
You can have 10 different devices on your account. If you need to log out of a device to utilize your stream on another device, navigate to the Settings icon and log out.
How can I use my smartphone as a remote?
You can utilize your smartphone or tablet as your device remote. To do so, go to the App Store of your device. Download the remote control app for your device. App names are Amazon Fire TV Remote, Apple TV Remote and Android TV. Follow the individual instructions for the app.
What does the Nortex TV app look like?
From an App Store:
From the Amazon Fire TV Stick Home Screen:
Why is my streaming device not working?
- Unplug your device and wait a few seconds
- Plug the device back into your television
- Power back on your device
- Then, log back into the app
If you continue to experience issues with your connection, speeds, and/or wireless connectivity, please contact Nortex technical support at 940-759-2251.
Why is my Amazon device saying 'Home Not Available'?
- Go to Settings
- Choose My Fire TV
- Force a Restart
If you continue to experience issues with your connection, speeds, and/or wireless connectivity, please contact Nortex technical support at 940-759-2251.
What Internet speed do I need for Nortex TV?
Nortex TV is an app-based video platform. Because of this innovative platform, the speed of Nortex Internet you subscribe to along with the wireless signal strength in your home are very important to the overall streaming experience.
Nortex TV is an adaptive bitrate meaning that it should be able to adjust to the speed available to operate. Nevertheless, the more devices connected to your Wi-fi, the less speed there is to go around to each device. Therefore, if you continually have buffering issues, you most likely need more bandwidth.
Call Nortex at 940-759-2251 for a free analysis of your network and its equipment. Nortex has Managed Wi-fi services available to help extend or amplify Wi-fi coverage in your home for as low as $5/month.
How do I self-install my Amazon Fire TV Stick?
STEP-BY-STEP Self Install Instructions
All you need is:
- An internet connection
- An Amazon account. If you don’t have an Amazon account, you can sign up here for free
- A TV or other display with an HDMI port
- An HDMI cable (on 4K capable devices, you need an HDMI 2.0 or later compatible cable)
Start with these quick steps:
- Plug the power adapter into an electric outlet and the Fire TV device into your TV’s HDMI port.
- Use the USB cable to connect the power adapter and the Fire TV device.
- Install the batteries in the remote by matching them to the icons inside. If the remote doesn’t automatically pair with your Fire TV, press and hold the Home button for 10 seconds.
- Use the Source button on your TV remote to locate the HDMI signal for your Fire TV device.
- Now that your device is powered on, connected to your TV, and paired with the remote, all you need to do is follow the prompts on the Fire TV startup screen.
Install Nortex TV onto your Fire TV
- Now that your Fire TV is all set up, select the search icon to the left of “Home” at the top of the screen and search for Nortex TV, highlight it, and select the download button to begin downloading.
Once it’s done downloading, select Open to launch Nortex TV.
- Make sure you’re connected to your Nortex provided internet.
- Nortex TV needs to be connected to the internet provided to your home by Nortex in order to access your entire TV lineup.